I had this problem recently so I’m sure its common enough and might possibly be costing some of you real money. Basically, legitimate emails have been classed as spam and deleted without me having the option to de-spam them. I obviously don’t know what was in the emails I never got but chances are there were a few job enquiries.
What happened was not just 1 but a few of my main email addresses ended up on my Outlook Blacklist and any email sent to them was deleted straight away because of the way I had the junk mail setup. The following procedure applies to my version of Outlook (2007) but should be similar for other versions:
- In Outlook, go to Actions – Junk Email – Junk Email Options.
- On the first tab ‘Options’ make sure the line “Low: Move the most…” is ticked. All other options can be left unticked.
- On the ‘Safe Senders’ tab add your own email addresses and any of your most important contacts. Make sure the 2 options at the bottom are ticked too.
- On the ‘Blocked Senders’ tab, make sure no legitimate emails are on the list.
- Click OK and you’re done.
When junk email comes in in future go into the Junk Email folder and check for legitimate emails once in a while. If you find one, right click on it and choose ‘Junk Email – Mark as not Junk’. Also, if a spam email comes in and is missed by the filter, right click on it and choose ‘Junk Email – Add Sender to Blocked Sender’s List’.
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