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September 2, 2009

John’s computer (Vista) restarts whenever he tries to download anything or run Regedit.

The first thing that springs to mind is a corrupt registry so either try to do a system restore or use specialist software like Registry Mechanic to sort out your registry.

This might also be viruses/spyware. I’ve seen certain viruses keep themselves alive by blocking certain applications or processes that may kill them. Try running your anti-virus and spware software (update first) to get rid of any possible threats. If they won’t run, try running them in safe mode by pressing F8 repeatedly on startup. Try running MsConfig too to see what strange programs and processes might be starting up with your pc.

Look also at the Device Manager to see if their are any problems with attached devices or their drivers.

Test downloading in another browser to see if your download problem is browser related.

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2 Responses to “Can’t Run Regedit or Downaload Anything”

  1. London IT Support Says:

    Yeah a friend of mine had a virus or some malware that would prevent any spyware removal or antivirus running. It also kept modifying IE and trying to connect to the net which was a real pain. I reformatted it in the end as we couldn’t find a solution.

  2. Netpros IT Support Says:

    First check event log, what is their, do full online free spy/antivirus scan first, it may be possilbe that download file is exe and automatic executing and causing systems to crash.

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