Joanne has lost her main admin XP password and can’t get back into the computer! If there are any other admin accounts on the computer then you could login to one of them and change yours in Control Panel – User Accounts. If not then you may have to use your Password Reset disc supplied with the computer. Click the link you see when you wrongly enter your username on startup. If you don’t have this disc then try restarting the pc in safe mode by tapping F8 on startup. If you can get to the desktop here then change the admin user account password as above, if not then you may need to re-install windows. This shouldn’t be a big deal and you shouldn’t lose much if you forgot your password soon after creating it as you wont have had time to create much data!
Yoji can see flickering in a certain section of his display. I’d say it’s a long shot but try installing the latest video card drivers from your laptop manufacturers site first. Screen faults are common on laptops mainly because the screen is a moving part. You open and close it all the time! I don’t think its too costly to get screens fixed or replaced. It might just be a loose connection too.
Douglas has tried a couple of reinstalls of XP but just can’t get the audio on his notebook working. I’d recommend looking for a driver on the actual computer or motherboard manufacturers website. Most of them supply the lastest drivers on their suport sections. There has to be a compatible driver somewhere. If you’ve installed an additional sound card make sure there’s a driver for this too or the computer is not trying to use this by default. It is possible however that the audio hardware is corrupt or damaged somehow. See if it appears in your Device Manager under Control Panel.
Dave is hearing a guitar riff constantly repeating when he turns on his PC and doesn’t know where it’s coming from or how to shut it off! It almost sounds too weird to not be a virus so do a scan first off. I’d then recommend going into the system sound settings and either turning off sounds or having a look to see if this sound is assigned to a system event like startup. Maybe a previous owner set it up? To get into system sounds on XP go to Control Panel – Sounds and Audio Devices – System Sounds.
Phil can’t see sites in Firefox or Internet Explorer but is connected to the web. Make sure you’re not in “Work Offline” mode for a start! Next obvious step is to ensure your firewall is not blocking any browsers or networks. You may also be the victim of a browser hijack so do a full scan in safe mode with a good, updated security suite and anti-virus program.
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